We want your purchase to bring you joy, and we handle returns honestly and in line with the law. This page explains when you can return a product, which products are not eligible for return, and how to arrange a return. These terms are based on EU Directive 2011/83 on consumer rights.
14-day right of withdrawal
As a general rule, when you buy from an online shop, you have the right to withdraw from the purchase within 14 days of receiving the product, without giving a reason. This right is established by EU Directive 2011/83 on consumer rights. However, there are important exceptions to this rule under Article 16 of the Directive — please review them below, as a significant part of our range falls under these exceptions.
Products that cannot be returned once opened
Under Article 16 of Directive 2011/83, the right of withdrawal does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons if their packaging has been opened after delivery. In our shop, this applies to consumable ethnobotanical and ceremonial products:
- hapé;
- sananga;
- kambo;
- ceremonial cacao;
- fly agaric.
These products are supplied in sealed packaging. If the packaging is unopened and the product’s protective seal remains intact, you can return it within 14 days under the general terms. If the packaging has been opened, the return cannot be accepted for hygiene and health-protection reasons. We ask for your understanding here: these are products for which integrity and safety are critically important.
Tools and practice items
Tools and items — kuripe, tepi, drums, bowls, sadhu boards and similar products — can be returned within 14 days of receipt if the product is unused, retains its original condition, is complete, and where possible is in its original packaging. If the product has been used or has lost its original condition, we reserve the right to reduce the refund in proportion to the decrease in value, or to refuse the return.
How to arrange a return
To return a product, follow this simple process:
- Let us know in advance. Email us before sending the product back. Include your order number and the products you’d like to return. We’ll confirm whether the return is possible and provide the address.
- Ship the product with a tracking number. Pack the product securely and send it with tracking, keeping the tracking number. We do not recommend shipments without tracking, since it’s difficult to confirm a return without one.
- Receive your refund. Once we receive and inspect the product, we will refund you within 14 days using the same method you used to pay (cryptocurrency or SEPA bank transfer).
Who pays for return shipping
If you are returning a product under your right of withdrawal, the cost of return shipping is borne by the buyer. We recommend choosing a shipping method with tracking to protect yourself.
Damaged or incorrectly shipped products
If you receive a damaged product, a defective product, or the wrong product, that is our responsibility. In this case:
- contact us as soon as possible and attach photos of the packaging and the product;
- we will cover the return shipping and either the replacement shipment or the refund;
- at your choice, we will replace the product or refund its full cost together with shipping costs.
This rule also applies to consumable products on the exceptions list: hygiene restrictions do not deprive you of the right to a replacement or refund if the product arrived damaged or did not match your order.
Still have questions?
We’re always happy to help you sort out a return or exchange. Write to us before sending anything back, and we’ll advise you on how to proceed in your specific situation. Our goal is to resolve things fairly and without unnecessary hassle.
This document is effective as of [date]. Version 1.0.